Data Deletion

Last updated: 28 June 2026

Wayso (“we”, “us”) lets businesses run their commerce, marketing and messaging — including WhatsApp Business messaging through the Meta WhatsApp Business Platform. You can ask us to delete the personal data we hold about you at any time, as described below.

What data we may hold

• Your account details (name, email, phone number).
• Messages exchanged through connected channels (e.g. WhatsApp conversations shown in your Inbox), and the contact identifiers (such as phone numbers) of people who message a connected business.
• Connected-channel tokens and configuration for your business.

How to request deletion

Fill in the form below. If you are an end customer who messaged a business on WhatsApp, include the phone number you messaged from and the business you contacted, so we can find the right records.

We will verify the request and permanently delete the associated personal data within 30 days, except where we are legally required to retain certain records (e.g. tax/invoice data). We will confirm by email once deletion is complete.

Deleting WhatsApp / Meta-sourced data

For data received through the WhatsApp Business Platform, you may also disconnect the channel from your Wayso workspace (Marketing → Channels → Disconnect), which stops further data collection. To delete previously received messages, send the request above and we will remove the stored conversations and messages for the specified business or contact.

Contact

For any data-deletion or privacy question, use the form above — it reaches our team directly. See also our Privacy Policy.