1. Introduction
Wayso ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform at wayso.in and related services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, and business details during registration.
- Store Data: Product listings, inventory records, customer data, sales transactions, and billing information you enter into the platform.
- Payment Information: Billing details for subscription payments, processed securely through our payment partners.
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns.
- Device Information: Browser type, operating system, device type, and screen resolution.
- Log Data: IP address, access times, and referring URLs.
- Cookies: We use essential cookies for authentication and session management. See Section 7 for details.
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Wayso platform.
- Process subscriptions and payments.
- Send important service updates and notifications.
- Provide customer support.
- Analyse usage patterns to improve our features.
- Ensure the security and integrity of the platform.
- Comply with legal obligations.
4. Data Storage & Security
- Your data is stored on secure cloud servers hosted by Fly.io.
- We use industry-standard encryption (TLS/SSL) for all data in transit.
- Database access is restricted with role-based authentication.
- We perform regular security audits and monitoring.
- Store data is isolated per tenant — no store can access another store's data.
5. Data Sharing
We do not sell your personal information. We may share data only in the following cases:
- Service Providers: With trusted third-party services that help us operate the platform (e.g., payment processors, hosting providers).
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
6. Your Rights
You have the right to:
- Access your personal data stored on the platform.
- Update or correct inaccurate information via your account settings.
- Delete your account and associated data by contacting support.
- Export your store data at any time.
- Opt out of marketing communications.
To exercise any of these rights, contact us at support@wayso.in.
7. Cookies
We use the following types of cookies:
- Essential Cookies: Required for authentication and core platform functionality.
- Analytics Cookies: Help us understand how users interact with the platform (Google Analytics).
- Marketing Cookies: Used for tracking campaign effectiveness (Facebook Pixel), only when configured by the platform administrator.
You can manage cookie preferences through your browser settings.
8. Third-Party Services
Our platform may integrate with third-party services including:
- Payment Gateways: For processing subscription payments (subject to their own privacy policies).
- Analytics Services: Google Analytics for usage insights.
- Communication Tools: For email notifications and support.
9. Data Retention
- Active account data is retained for the duration of your subscription.
- Upon account deletion, your data will be permanently removed within 30 days.
- We may retain anonymised, aggregated data for analytical purposes.
10. Children's Privacy
The Wayso platform is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notification. The "Last Updated" date at the top of this page indicates when the policy was last revised.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Last updated: March 2026