Wayso is a retail management platform — we provide the tools for merchants to manage their online stores, not the products themselves. This policy covers:
How shipping works for stores on Wayso
Delivery of our digital services (desktop app)
1. Store Shipping (For Merchants)
Integrated Courier Partner
Wayso integrates with Delhivery for automated shipping
Merchants can check serviceability, book shipments, and track deliveries directly from their dashboard
Shipping charges are calculated based on weight, dimensions, and destination
Shipping Features Available to Merchants
Pincode serviceability check — verify if delivery is available to a destination
Real-time shipping charges — get quotes before booking
Automated booking — book shipments with one click
Live tracking — track shipments via AWB number
Reverse pickup — handle returns with reverse shipment booking
Webhook updates — automatic status updates to orders
Merchant Responsibilities
Merchants set their own shipping rates and policies for customers
Merchants are responsible for packaging and handing over shipments
Delivery timelines depend on the courier partner and destination
Wayso does not guarantee delivery timelines — these are subject to courier operations
2. Digital Service Delivery
Platform Access
Access to the Wayso platform is provided immediately upon registration
Your online store is live as soon as setup is complete
The desktop admin app is available for download from your dashboard
Desktop App
Available for Windows and macOS
Updates are delivered automatically through the app
Requires internet connection for online features
Offline mode available for POS operations
3. Service Availability
Our platform operates 24/7 with 99.9% uptime target
Scheduled maintenance is communicated in advance
Emergency maintenance may occur without prior notice
Service interruptions do not extend subscription periods